FAQ
Do we work on customized T-shirts?
Yes, we work on fully customized T-shirts. If you want to get them made, you can easily place your order with us.
Returns & Exchange Policy
At Flaay we want you to be satisfied with your order. However, since our products are carefully checked before dispatch, all sales are final. Exchanges are only possible if there’s a genuine issue with your order.
Eligible Cases for Exchange:
- You received the wrong item
- The item has a manufacturing defect
- The size received is different from what you ordered
Conditions:
- Issues must be reported within 7 days of delivery
- Items must be unworn, unwashed, and returned in original packaging
- Products showing any signs of use or damage will not be accepted
How to Request an Exchange:
- Contact us via email at flaay@gmail.com
- Share your order number along with a photo of the issue
- Once your request is approved, we’ll guide you through the next steps
- Exchanges are subject to stock availability
⚠️ Please note: We do not accept returns or exchanges for sizing preferences, style changes, or change of mind.
⚠️ We do not offer refunds.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What payments methods do we you offer ?
We accept Cash on Delivery (COD) and Debit Card & Credit Card
How much does shipping cost?
We charge a flat delivery fee of Rs. 199 for all orders across Pakistan.